Privacy policy

Last updated: January 23, 2026

This Privacy Policy explains how PixMe Printed ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website. Our store is powered by Shopify, which helps us operate the website and process orders.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We collect the following types of personal information:

Information You Provide

  • Name
  • Shipping and billing address
  • Email address
  • Phone number (if provided)
  • Order details
  • Payment information (processed securely by Shopify or our payment providers)
  • Photos/images and any custom text you upload for personalisation (e.g., names, dates, short phrases)

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and interactions with the website
  • Cookies and similar technologies

Information from Shopify

Shopify automatically collects certain device and usage data required to operate the store securely and efficiently. We do not store or process credit card details — this information is handled directly by Shopify or the selected payment provider.

How We Use Personal Information

We use your personal information to:

  • Process and fulfil your orders
  • Create your personalised products using the images and text you provide
  • Communicate order updates and delivery information
  • Provide customer support
  • Arrange shipping and delivery
  • Improve our products and website
  • Prevent fraud and maintain website security
  • Send marketing emails, only if you have opted in

If you contact us regarding a faulty, damaged, or incorrect item, we may use photos you provide to assess the issue and, where approved, arrange a replacement or refund.

We do not use your personal data for complex cross-merchant profiling or third-party behavioural advertising.

How We Share Personal Information

We may share your information only with trusted third parties necessary to operate our business, including:

  • Shopify, to operate the online store
  • Payment processors (such as Shopify Payments, PayPal, or similar providers)
  • Shipping and delivery partners (such as Royal Mail or UPS)
  • Service providers that assist with email communications, analytics, or store operations

We do not sell, rent, or trade your personal information. We do not knowingly collect or process personal data from children under the age required by applicable law.

Shopify and International Data Transfers

Our store is hosted on Shopify. Shopify may process personal information as part of providing its services. You can read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy

Where personal data is transferred outside the United Kingdom or European Economic Area, appropriate legal safeguards are used in accordance with UK GDPR requirements.

Children’s Privacy

Our products are intended for adults. We do not knowingly collect personal information from children below the age required by applicable law. If you believe that a child has provided us with personal data, please contact us and we will delete it.

Data Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Comply with legal and accounting obligations
  • Maintain customer records
  • Resolve disputes

Your Rights

If you are located in the United Kingdom or European Union, you have rights under applicable data protection laws, including the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request a copy of your personal data
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications

Marketing emails always include an unsubscribe link. To exercise any of your rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

PixMe Printed
Email: pixmeprinted@gmail.com
United Kingdom